Shipping policy

Wholesale Shipping Policy

Company Name: BEE Zero Waste Ltd

Store/Brand: Wholesale Made

Dispatch Location: Leicester, United Kingdom

At BEE Zero Waste Ltd, our products are handcrafted in small batches to ensure the highest artisanal quality.

Standard Wholesale Orders: We aim to process and ship all standard wholesale orders within 2 weeks (14 calendar days) from the date your order is confirmed and payment is successfully processed.
Private Label & Custom Orders: Private label or custom-configured wholesale orders require additional production and labeling time. Exact lead times for private label orders will be agreed upon in advance in writing prior to order finalization and production.

Carrier Selection: To ensure safe and efficient delivery, we utilize a range of trusted national and international couriers (including standard parcel services and heavy freight/pallet networks). The specific courier and delivery method are selected at our discretion depending on the size, weight, and total volume of your order.
Consolidated Shipments: Where possible, we will consolidate your wholesale order into the fewest packages feasible to reduce shipping overheads and environmental impact.

Shipping Fees: Shipping costs are calculated based on the total weight, volume, and destination of your order, and will be applied at checkout or itemized on your wholesale proforma invoice.
International Shipments & Duties: For orders shipped outside the United Kingdom, the buyer is entirely responsible for all local import duties, customs clearance fees, VAT, and regulatory compliance taxes incurred upon entry into the destination country. BEE Zero Waste Ltd is not responsible for transit delays resulting from customs processing.

Tracking Information: Once your order has been dispatched from our Leicester workshop, tracking details will be sent to the email address associated with your trade account.
Risk of Loss: Title and risk of loss for all products pass to you the buyer upon transfer of the goods to the shipping carrier. We are not liable for delivery delays caused by third-party couriers, postal strikes, or customs inspections.

Please inspect your shipment immediately upon arrival. Any transit damage, missing cartons, or order discrepancies must be reported to our team in writing at infowholesalemade@gmail.com within 7 calendar days of delivery, accompanied by photographic evidence.